Service Advisor Techniques - This seminar presents "must know" information for every Owner, Manager, and Service Advisor. It targets methods to improve your customer-service skills, as well as methods to market your shop. Learn how to take advantage of free advertising and improve your closing ratio of potential emissions-related customers. Discussions include management tools and the use of the "Dashboard" website. The seminar discusses how to "explain" and "sell" diagnostic tests and setting readiness monitors. It also looks at ways to help you to simplify "readiness monitors" to your customers in easy to understand terms. This seminar will improve communication from the customer to your service desk, arming your repair technician with "need-to-know" information. For more information go to: https://www.ildashboard.com or call: 847-758-3434 This seminar will help technicians, as well as service writers and shop owners, to understand the impact of TPMS. Some of the points covered include: the history of TPMS, the laws, types of systems, service procedures, tool options, and service information. You'll come away with a firm grasp of TPMS and information about emerging technologies. Objectives: 1. Master the knowledge necessary to communicate with customers regarding TPMS. 2. Learn the details of multiple types of TPMS systems and know how to proceed with appropriate service procedures. 3. Be able to take appropriate precautions to avoid costly mistakes and comebacks. 4. New tire technologies Introduction to Digital Storage Oscilloscopes Learn the power of using a DSO as a diagnostic tool. We will discuss scope principles such as voltage, time, trigger, slope, and more. We will break waveforms from common inputs and outputs down into usable diagnostic pieces. Low current probe applications basic Ohm's law will also be discussed. 1. Master the basics of voltage, time, trigger, etc. 2. Learn to analyze waveforms from multiple components. 3. Be able to use this new knowledge to make diagnostic decisions. Scan Data analysis for driveability diagnostics This class covers a wide range of information to help you understand and diagnose driveability issues with a scan tool and your mind. Focus stresses the process of elimination and streamlineing your diagnostic process. 1. Code and no code diagnostics 2. Successfully diagnose low power problems 3. Volumetric efficiency 4. Learn what PIDS can be valuable when 5. The Load PID 6. Repair verification
The Driveability Guys offer training in a variety of formats. Some of these formats include: print material, seminars at conventions around the mid-west, seminars that will be offered at local meeting places, and customized training courses potentially delivered at your place of business.
Check back from time to time for training updates or visit our forums.
THE DRIVEABILITY GUYS SEMINARS:
Our seminars will be offered at some of the following locations. Please check the links for dates, times, and registration details!
http://www.avtechexpo.com/
http://www.visionkc.com/
Taught for the Illinois EPA's vehicle emissions testing program
Tire Pressure Monitoring Systems 2009
